Legal

11jjj Terms and Conditions — What You Need to Know

These terms govern your use of the 11jjj platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you accept these terms in full.

Last Updated: January 2026

Key Rules Every 11jjj Player Should Know

18+ Only

You must be at least 18 years old to register and use 11jjj. Age verification may be requested at any time. Under-18 accounts will be closed immediately.

One Account Per Person

Each player is allowed one account on 11jjj. Creating multiple accounts — whether to claim bonuses multiple times or for any other reason — is a breach of these terms.

PKR Deposits & Withdrawals

All transactions on 11jjj are processed in Pakistani Rupees (PKR). Deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards are supported.

Bonus Terms Apply

All bonuses and promotions are subject to wagering requirements. Attempting to exploit bonus offers through unusual betting patterns may result in bonus cancellation.

Fair Play Required

Use of bots, automated betting software, collusion, or any form of cheating is strictly prohibited and will result in account suspension and forfeiture of funds.

Responsible Gaming

11jjj provides deposit limits, session reminders, and self-exclusion tools. Gaming should be treated as entertainment with a set budget, not as a source of income.

01 Acceptance of Terms

By accessing the 11jjj website or mobile application, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms form a legally binding agreement between you and 11jjj. If you do not agree with any part of these terms, you should not register or use the platform.

These Terms and Conditions apply to all products and services offered through 11jjj, including but not limited to sports betting (Cricket, PSL, Football, Esports), online slots, live casino games, crash games, and any promotional offers or bonuses made available to registered players.

These terms may be updated from time to time. Continued use of the platform after an update means you accept the revised terms. We recommend checking this page periodically.

02 Eligibility

To register and use 11jjj, you must meet all of the following conditions:

  • You must be at least 18 years of age. 11jjj is strictly an adult platform and does not permit anyone under 18 to register, deposit, or play.
  • You must be accessing the platform from a jurisdiction where online gaming is not specifically prohibited for your personal use.
  • You must have full legal capacity to enter into a binding agreement.
  • You must not be a current employee, contractor, or agent of 11jjj, nor a close family member of any such person.
  • You must not be self-excluded from gambling platforms or subject to any restriction that would prohibit you from accessing gaming services.
11jjj reserves the right to request proof of age at any time. Accounts found to belong to players under 18 will be closed and all funds forfeited.

By completing registration, you confirm that you meet all eligibility requirements listed above. Providing false information during registration is a breach of these terms and may result in permanent account closure.

03 Account Registration

Single Account Policy

Each individual may hold only one account on 11jjj. Creating duplicate accounts — under the same name, same device, same payment method, or same IP address — is prohibited. Where duplicate accounts are identified, 11jjj may close all related accounts and retain any funds pending review.

Accurate Information

You are required to provide accurate, complete, and current information when registering your account. This includes your full name, date of birth, and contact details. The name on your 11jjj account must match the name on the payment methods you use for deposits and withdrawals. Mismatched account and payment details may delay withdrawal processing.

Account Security

You are responsible for keeping your login credentials — username and password — confidential. Do not share your account with anyone else, and do not allow any other person to use your account. If you believe your account has been accessed without your authorisation, contact 11jjj support immediately. 11jjj is not liable for losses arising from unauthorised account access where you have failed to maintain adequate security over your credentials.

Verification

11jjj may require you to verify your identity before processing withdrawals or as part of routine account security procedures. Verification requests may include a government-issued ID, proof of address, or confirmation of payment method ownership. Failure to complete verification within a reasonable timeframe may result in withdrawal delays or account suspension.

04 Deposits and Withdrawals

Currency

All deposits, account balances, bets, winnings, and withdrawals on 11jjj are denominated in Pakistani Rupees (PKR). There is no currency conversion applied to your PKR balance.

Supported Payment Methods

11jjj currently supports the following deposit and withdrawal methods for Pakistani players:

  • JazzCash — instant deposits and withdrawals to your JazzCash mobile wallet
  • Easypaisa — instant deposits and withdrawals to your Easypaisa account
  • Raast — fast interbank transfers via Pakistan's real-time payment system
  • Bank Transfer — deposits and withdrawals from all major Pakistani commercial banks
  • Cards — Visa and Mastercard debit and credit cards
  • Mobile Wallets — other supported mobile wallet services available in Pakistan

Deposit Rules

Deposits made via JazzCash and Easypaisa are credited to your 11jjj account balance instantly in most cases. Bank transfers and card deposits may take slightly longer depending on your financial institution. Minimum and maximum deposit amounts apply per method and are displayed at the time of deposit. 11jjj does not accept deposits from third-party accounts — the payment source must belong to the registered account holder.

Withdrawal Rules

Withdrawal requests are processed to the same payment method used for your most recent deposit where possible. Before any withdrawal can be processed, you must have met the wagering requirement on any active bonus funds, and your account identity verification must be complete. 11jjj aims to process withdrawal requests promptly; JazzCash and Easypaisa withdrawals are generally completed the same day for amounts within standard limits. Bank transfer withdrawals may take one to three business days depending on the amount and your bank's processing times.

11jjj does not charge deposit or withdrawal fees on its end. Your bank or mobile wallet provider may apply their own transaction charges — please check with them directly.

Inactive Accounts

An account is considered inactive if there has been no login or transaction activity for a period of 12 consecutive months. 11jjj reserves the right to apply an administrative fee to dormant accounts or to close them after providing reasonable notice. Any remaining balance will be handled in accordance with applicable procedures.

05 Bonuses and Promotions

11jjj may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotions to registered players from time to time. All bonus offers are subject to the specific terms attached to each promotion, which will be communicated at the time the offer is made. The following general bonus rules apply across all promotions on 11jjj:

Wagering Requirements

Bonus funds are subject to wagering requirements before they can be converted to withdrawable real-money funds. The specific wagering multiplier applicable to each bonus will be stated in the promotion terms. Until wagering requirements are met, bonus funds and any winnings generated from them cannot be withdrawn.

Bonus Eligibility

Welcome bonuses and first-deposit offers are available to new players only and may be claimed once per household, device, and payment method. Existing players are not eligible for new player bonuses. Creating a second account to claim a welcome bonus again is a breach of the single account policy.

Bonus Abuse

11jjj monitors betting patterns to identify bonus abuse. Betting strategies that are clearly designed to clear wagering requirements with minimal risk — for example, placing offsetting bets across multiple outcomes — may be classified as abuse. In such cases, 11jjj reserves the right to cancel the bonus and any associated winnings and, in repeat cases, to close the account.

Expiry

Bonus funds and free spins expire if not used within the timeframe specified in the promotion terms. Expired bonuses are removed from your account and cannot be reinstated. It is your responsibility to check the expiry conditions before claiming any offer.

11jjj reserves the right to modify, suspend, or cancel any promotion at any time. Where a promotion is cancelled after a player has already opted in, any bonus funds already credited will be handled in accordance with the specific promotion terms.

06 Sports Betting Rules

11jjj offers pre-match and in-play betting on Cricket, including PSL, T20 internationals, bilateral series and ICC events, as well as Football, Esports, and other sports. The following rules apply to all sports bets placed on the platform.

Bet Acceptance

A bet is accepted only when you receive a confirmation notification from 11jjj. Bets placed during a system outage or technical error may be voided. 11jjj reserves the right to decline or limit any bet at its discretion, particularly for accounts showing patterns consistent with arbitrage betting or match-fixing exploitation.

Odds & Markets

All odds are displayed at the time of bet placement. Odds may change between the time you view them and the time your bet is confirmed, particularly during in-play betting. The odds at the moment of confirmed acceptance are the odds that apply to your bet. If odds have changed significantly, you will be given the option to accept the new odds or cancel the bet.

Match Postponement & Cancellation

If a match is postponed and does not take place within 24 hours of its original scheduled start time, bets on that match will generally be voided and stakes returned. If a match starts but is abandoned before the required number of overs or play has been completed to produce a result — as determined by 11jjj's rules for that sport — bets may be voided or settled according to in-play rules. Specific settlement rules for each sport are available in the betting section of the platform.

In-Play Betting

In-play betting markets are available on selected Cricket, Football, and Esports events. Delays between live match action and the platform's data feed are possible. 11jjj reserves the right to suspend in-play markets at any time. Bets placed during a suspended market will be voided.

Maximum Winnings

Maximum payout limits per bet and per day apply and vary by sport and market. These limits are displayed within the betting interface. 11jjj will honour winnings up to the published maximum regardless of the odds or stake size.

07 Casino and Live Casino

11jjj's casino section includes slots, live dealer games, crash games, fishing games, and table games supplied by third-party game providers including Pragmatic Play, PG Soft, Evolution, and others. The rules governing each individual game are determined by the game provider and are displayed within the game interface. The following general rules apply to all casino activity on 11jjj.

Game Outcomes

All slot and RNG (random number generator) casino game outcomes are determined by the game provider's certified software. 11jjj does not control or influence individual game outcomes. Live casino games are dealt by real dealers in professional studios and results are determined by the physical outcome of each deal, spin, or draw.

Technical Failures

If a game round is interrupted due to a technical failure — including connectivity issues on your end or a platform-side disruption — the round may be voided and your stake returned, or the round may be completed and settled based on available game state data. 11jjj will make reasonable efforts to resolve interrupted rounds fairly. However, 11jjj is not liable for losses arising from network issues on your device or internet connection.

Live Casino Conduct

When participating in live casino games, you are interacting with real dealers and, in some cases, with other players at the table. Abusive, offensive, or inappropriate conduct in live casino chat is prohibited and may result in your removal from the table and suspension of your live casino access.

08 Fair Play and Prohibited Conduct

11jjj is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension, cancellation of bets and winnings, and potentially permanent account closure:

  • Use of bots, scripts, automated betting software, or any tool that places bets or plays games without manual human input
  • Collusion with other players to gain an unfair advantage in casino games or sports betting
  • Exploitation of software bugs, glitches, or errors in the platform or any game — winnings resulting from a known bug are not valid and will be voided
  • Arbitrage betting strategies specifically designed to guarantee profit from bonus offers
  • Any form of match-fixing, spot-fixing, or betting based on non-public information about sporting events
  • Using the platform to launder money or conduct any financially fraudulent activity
  • Providing false identity information or impersonating another person
  • Sharing, selling, or transferring your account or its contents to another person
Where 11jjj identifies prohibited conduct, all related bets and winnings will be voided, any remaining balance may be withheld pending investigation, and the account will be suspended or permanently closed. Serious cases may be reported to relevant authorities.

09 Account Suspension and Closure

Closure by the Player

You may close your 11jjj account at any time by contacting customer support. Before closing, any pending withdrawals will be processed and any valid remaining balance will be returned to you via your registered payment method. Any active bonus funds will be forfeited upon account closure.

Closure by 11jjj

11jjj reserves the right to suspend or permanently close any account at its discretion. Reasons for account closure may include breach of these Terms and Conditions, suspected fraud, failure to complete identity verification, prolonged inactivity, or actions that pose a risk to the integrity of the platform. Where an account is closed due to a player's breach of these terms, any balance — including winnings — may be forfeited depending on the nature of the breach.

Self-Exclusion

Players who wish to take a break from gaming may request a self-exclusion period through the platform's responsible gaming tools. During a self-exclusion period, your account will be restricted from deposits, betting, and gameplay. Self-exclusion requests are taken seriously and will be actioned promptly. See Section 10 for more details on responsible gaming tools.

10 Responsible Gaming

11jjj believes that gaming should be an enjoyable form of entertainment. We provide a range of tools to help players manage their activity and keep it within healthy boundaries. These tools are available to all registered players from within the account settings section of the app and website.

  • Deposit Limits — set a daily, weekly, or monthly cap on the amount you can deposit into your 11jjj account
  • Session Time Reminders — receive notifications after a chosen duration to remind you how long you have been playing
  • Self-Exclusion — temporarily or indefinitely restrict your access to the platform for a cooling-off period
  • Reality Checks — on-screen prompts showing your session duration and net gaming position

If gaming has stopped being fun, or if you feel it is affecting your finances, relationships, or mental well-being, we strongly encourage you to use these tools or to reach out to support for help. Gaming at 11jjj is for adults who are playing for entertainment within a budget they have decided in advance. It is not a method of making money, and chasing losses rarely ends well. Visit our Responsible Gaming page for more guidance.

11jjj is committed to responsible gaming. If you need to talk to someone, please reach out to a support organisation in your area. Play within your means, set a budget, and enjoy the games.

11 Privacy and Data

11jjj collects and processes personal data as part of operating the platform, processing transactions, verifying identity, and providing customer support. The type of data collected, how it is used, who it may be shared with, and your rights regarding your data are described fully in the Privacy Policy, which forms part of these Terms and Conditions.

By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to request access to your personal data, to request corrections, and to request deletion subject to applicable legal obligations.

12 Intellectual Property

All content on the 11jjj platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, and promotional material — is the property of 11jjj or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose of personal gaming entertainment.

You may not copy, reproduce, distribute, modify, reverse-engineer, scrape, or otherwise exploit any content or software from the 11jjj platform without prior written permission. Unauthorised use of 11jjj content or trademarks may result in legal action.

13 Limitation of Liability

To the maximum extent permitted by applicable law, 11jjj and its officers, employees, agents, and service providers shall not be liable for:

  • Any loss of profits, revenue, data, or goodwill arising from your use of the platform
  • Any indirect, consequential, or incidental losses arising from interrupted service, technical failures, or errors in game software
  • Losses arising from your failure to comply with account security responsibilities
  • Losses resulting from the actions of third-party game providers or payment processors

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law. 11jjj's total aggregate liability to any individual player for any single incident shall not exceed the total amount deposited by that player in the 30 days prior to the incident giving rise to the claim.

14 Amendments to These Terms

11jjj reserves the right to amend, update, or replace these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes that materially affect players' rights or obligations, 11jjj will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of the 11jjj platform after any amendment is published constitutes your acceptance of the revised terms. If you do not agree with the amended terms, you should stop using the platform and may request account closure by contacting support.

15 Contact Us

If you have any questions about these Terms and Conditions, need clarification on any specific rule, or wish to make a complaint, our support team is available 24 hours a day, seven days a week.

  • Live Chat: available in the 11jjj app and website — the fastest way to get a response
  • Email: [email protected]

For questions specifically related to responsible gaming tools, self-exclusion, or account restrictions, visit our Responsible Gaming page or contact support directly. For frequently asked questions about deposits, withdrawals, bonuses, and games, visit the FAQ page.

Our support team is based and operates with Pakistan players in mind. Whether it is a question about a PSL bet, a JazzCash withdrawal, or a bonus wagering query, we aim to respond quickly and clearly.

Ready to Play on 11jjj?

Create your free account today and enjoy 500+ games, PSL betting, live casino tables, and instant PKR deposits via JazzCash and Easypaisa — all on one platform built for Pakistan.

18+ only. Please play responsibly. Responsible Gaming